– The price paid by any Purchaser will be the selling price in $AUD as at the time and date of receipt by Trusted Digital Media of the order (less any applicable
discount).
– Orders may be delivered to an email address nominated by the Purchaser or to a delivery address nominated by the Purchaser.
– All orders to delivery addresses will attract a delivery fee.
– Trusted Digital Media reserves the right to change the prices listed on the Website without prior notice.
– The prices listed on the Website include Australian Goods and Services Tax.
– Invoices will be remitted to each Purchaser following the receipt by Trusted Digital Media of the Purchaser’s order to the email address provided to Trusted Digital
Media by the Purchaser.
– If a Product is unable to be delivered to a Purchaser for any reason, include the Product being out of stock, Trusted Digital Media will provide the Purchaser with a
revised delivery time or refund.
– Trusted Digital Media will, as soon as possible following receipt of an order for a Product or rejection of an order of a Product, send the Purchaser an e-mail
acknowledging the purchase of the Product or advising that the order of the Product has been rejected.
– Products will be delivered to each Purchaser by Australia Post. Trusted Digital Media will not be liable for any delays in delivery caused by Australia Post.
– Credit card information will be provided to the credit card provider or PayPal and the Purchaser will be advised if their order has been accepted.
– Purchasers agree to submit to Trusted Digital Media such information as may be required for the authorisation and verification of credit card purchases.
– Trusted Digital Media may exercise any remedy available to it at law in relation to any dispute with a Purchaser’s credit card provider including delaying or cancelling
the delivery of any order.
– If an order is placed using BPAY, the relevant Product will not be dispatched prior to payment being received by Trusted Digital Media. If payment is not received
within 5 business days, the order will be cancelled.
– Trusted Digital Media may, in its absolute discretion, deduct from any refund due to any Purchaser any sums owed by the Purchaser to Trusted Digital Media.
– If any Purchaser’s account is placed in collection, Trusted Digital Media will be entitled to claim all reasonable expenses for collection, including legal fees incurred in
connection therewith.
– We endeavour to dispatched within 24 hours of order being received.
– You can request to cancel your order through the contact page within one hour of the order being placed. Any request received after that we will attempt to change
but regret in most cases order packing and dispatch may already have taken place.
– If you’re not 100% satisfied in any way with an item you’ve received, please let us know by emailing us within 30 calendar days of receipt, and within 3 months from
the order date. Returns can only be made once authorized by our Trusted Digital Media Customer Service Manager.
– If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused and you will have to
bear postage costs.
– We are happy to refund postage costs if the item is defective or sent due to our error.
– Please ensure that items are packed securely to prevent any damage in transit. We also suggest sending via registered or insured post so the parcel can be traced.
– For credit card refunds, please note we can only refund the total cost of goods. If there are shipping charges to be refunded we will offer you a credit off your next
purchase to cover this reimbursement.
– A Dead on Arrival (DOA) product is a product that suffers a “major problem” (as defined in the Australian Consumer Law) within thirty (30) days of the product being
received.
– If a Purchaser believes a Product is DOA, they are required to contact Trusted Surgeons within 30 days of the product being received. Trusted Surgeons may then
send return instructions to the Purchaser and the Purchaser is required to return the Product in its original packaging.
– Trusted Digital Media will pay the freight costs for the return of a DOA Product and the cost of delivery of cost will deliver a replacement Product.
– If a Purchaser receives a Product that does not align with the Purchaser’s order, the Purchaser must advise Trusted Digital Media within seven days of receipt of the
Product. Upon the Purchaser returning the Product to Trusted Digital Media in its original condition and packaging, Trusted Digital Media will provide the Product
ordered.
– If a Purchaser claims that a Product has been damaged in transit, the Purchaser must notify Trusted Digital Media within 48 hours of receipt and the consignment
note must be marked as “Received Damaged”.
– Any information provided on the Website in relation to any Surgeon or Clinic, including information related to Procedures provided, has been provided by that
Surgeon or Clinic and Trusted Digital Media is not liable for the accuracy of the information.
– Any photos and/or videos uploaded on the Website by any Surgeon or Clinic are the responsibility of that Surgeon or Clinic and not Trusted Digital Media.
– In the event a user of the Website signs up to the mailing list of Trusted Digital Media, Trusted Digital Media and other affiliated brands may use the information
provided by the user for marketing purposes.
